Privacy Statement

Digital Venue Nordics AB

At Digital Venue Nordics AB, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Statement outlines how we process, store, and protect personal information in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

1. Data Processing Overview

We process personal data as part of our business operations. This includes:

  • Purpose: Providing digital services, managing customer and partner relationships, operating our website, and conducting marketing and communications activities.

  • Types of Data: Customer data, website visitor data, contact form entries, conversation transcripts, and other relevant business information.

  • Legal Basis: Processing is based on contractual obligations, legal requirements, or explicit consent from data subjects, where applicable.

2. Data Collection and Use

We collect personal data in the following contexts:

  • Directly from individuals (e.g., customers, employees, service providers)

  • Through our website, which includes a contact form, a newsletter sign-up form, embedded third-party services, and conversational AI assistants

We process this data for the following purposes:

  • Managing customer and business relationships

  • Providing requested services

  • Sending marketing-related communications (based on opt-in consent)

  • Analysing website usage to improve performance and content

  • Ensuring legal and regulatory compliance

  • Enhancing security and preventing fraud

3. Website and Cookie Use

Our website is built on the Squarespace platform. Squarespace and its integrated services may use cookies and similar technologies for performance, analytics, and security purposes. These may include:

  • Session cookies to manage site functionality

  • Analytics cookies (e.g., Google Analytics) to track visitor behaviour

  • Embedded media cookies, including YouTube, which may collect data when you play videos hosted on our pages

For more details, see Squarespace's cookie information. You may manage your cookie preferences through your browser settings.

4. Conversational AI (ConvAI)

Users may interact with our AI-driven assistants (“ConvAI”) available on our website or integrated platforms. These conversations may be stored and may contain personal data, including names, email addresses, or other information voluntarily provided by users.

Stored transcripts are used solely to improve service quality, ensure responsible use, and, where applicable, provide support or follow-up. Users are advised not to share sensitive personal data unless necessary.

5. Contact and Newsletter Forms

Our website includes:

  • A contact form for general enquiries

  • A newsletter sign-up form for marketing and informational communications

Information submitted via these forms may include names, email addresses, and organisation names. This data may be used to respond to queries or send periodic updates or promotional emails, based on your consent. You can unsubscribe from newsletters at any time using the link in the footer of our emails.

6. Data Security Measures

We implement appropriate technical and organisational measures to protect personal data, including:

  • Access controls: Personal data is accessible only to authorised personnel

  • Data encryption: Secure storage and transmission protocols

  • Regular audits: Periodic review of data protection practices

7. Data Sharing and Sub-Processors

We do not sell or trade personal data. However, we may share data with trusted third-party service providers (“sub-processors”) to support operational, technical, or legal functions. All sub-processors are bound by data protection agreements consistent with GDPR.

A list of sub-processors is available upon request and is updated as needed.

8. International Data Transfers

Where personal data is processed or accessed outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

9. Your Rights as a Data Subject

Under the GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion when data is no longer needed

  • Restrict or object to processing in certain circumstances

  • Object to processing for direct marketing purposes

  • Lodge a complaint with a supervisory authority

10. Data Retention

We retain personal data only for as long as necessary to fulfil the relevant purposes or comply with legal obligations. Once the retention period expires, data is securely deleted or anonymised.

11. Data Breach Notification

In the event of a data breach, we will assess the impact and notify affected individuals and relevant authorities without undue delay, where required by law.

12. Contact Information

If you have any questions about this Privacy Statement or how we handle your personal data, please contact us:

Digital Venue Nordics AB
Email: hello@digitalvenue.ai
Address: Götgatan 22b, Stockholm, Stockholm County 172 70, SE