Yes. Digital Venue is designed to operate within EU data protection frameworks, including GDPR.

Our infrastructure is primarily hosted within the European Union, and the platform is built for use in public and regulated environments. Organisations retain ownership and control of their data at all times. We process only the information necessary to deliver the service and do not use organisational data for external model training or unrelated purposes.

No. Digital Venue does not use visitor or end-user data to train external AI models.

The platform works with organisation-approved content to generate responses within defined governance boundaries. Data remains under the organisation’s control and is not shared, sold or repurposed for general AI training

Digital Venue connects to existing systems and retrieves structured organisational data to generate contextual responses.

The platform uses a retrieval-based AI architecture, where responses are grounded in approved materials rather than open internet sources 

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. AI is embedded in the platform’s core architecture, allowing information to be structured, retrieved and delivered securely across physical and digital touchpoints.

The system sits on top of existing infrastructure and does not replace core systems.

Yes. Digital Venue is built to operate across multiple venues and locations.

The platform connects to distributed systems and enables consistent guidance and content delivery across sites. This makes it suitable for organisations managing networks of museums, retail centres, destinations or event spaces.

Each location can maintain its own governance and content control while operating within a shared infrastructure model.

AI is introduced gradually and within defined governance boundaries.

Digital Venue supports pilot-based implementation, allowing organisations to test functionality without replacing infrastructure or committing to large-scale transformation 

This approach enables teams to evaluate use cases, assess operational impact and build internal capability before scaling. The goal is not rapid disruption, but informed and responsible adoption.

Implementation timelines vary depending on scope and system integration.

A focused pilot can typically be initiated within weeks, depending on data readiness and internal processes. Broader multi-site deployments require structured onboarding and integration planning, but do not require replacing core infrastructure.

Digital Venue is designed to integrate with existing systems rather than overhaul them, which reduces implementation risk and complexity.